GiveyoursupportteamanLLMcopilotthatactuallyresolvestickets
Aivora AI builds and deploys production-grade support copilots that draft accurate responses, surface the right knowledge base articles, and triage incoming volume, so your agents spend time on judgment calls instead of repetitive lookups.
0%
Average reduction in first-response time
Whythiskeepsstalling
Ticket volume keeps growing faster than headcount
Every quarter brings more tickets, but hiring and training new agents takes months. Response times slip, and customers notice.
New agents take too long to ramp
Your best agents carry institutional knowledge that lives in their heads, not your documentation. New hires spend their first months asking senior staff the same repeated questions.
Generic chatbot tools give confident, wrong answers
Off-the-shelf bots hallucinate policy details and frustrate customers further. Without a proper evaluation and grounding layer, an LLM copilot can create more escalations than it prevents.
Whattheengagementlookslike
Audit your ticket and knowledge data
We review a sample of historical tickets, your knowledge base, and current macros to understand where agents lose time and where an LLM can genuinely help.
Build the grounded copilot
We connect the copilot to your actual knowledge base and ticketing system so every suggested reply is grounded in real, current source material, not the model's general training data.
Evaluate against real tickets
Before rollout, we score the copilot's draft replies against a held-out set of real historical tickets, reviewed by your own support leads, to confirm accuracy and tone before agents see it.
Roll out and tune in production
We launch to a pilot group first, monitor agent acceptance and edit rates, and tune the copilot weekly based on real usage before expanding to the full team.
0%
Average handle time reduction
0%
Agent reply acceptance rate
0
Weeks to full team rollout
Beforeyoubookacall
A generic chatbot answers from general training data and often invents plausible-sounding but incorrect details. Our copilot is grounded directly in your own knowledge base and ticket history, and every response is evaluated against real support scenarios before your agents ever see it.